AUTHENTICITY GUARANTEE

At NirogStreet, we only stock authentic products. All our medicines are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at [email protected] or call on +91-9319361976 and we shall be happy to address your concerns.

SHIPPING/DELIVERY

Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they'll be delivered to you within 3-7 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location. In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once. Customers are advised not to accept tampered or damaged shipments.

CONDITIONS WHEN THE PRODUCT CAN BE RETURNED/REPLACED

• Wrong product delivered
• Expired product is delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

WHAT WE WILL DO TOGETHER

• Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
• Please raise a request in “My Orders” section of your Account on website/App.
• You can also raise a request with us by contacting Customer Care Support.
• In case of damaged/ missing product(s), raise a return / replacement request within 2 days from the date of delivery.
• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your provided bank account or Nirog Money Wallet.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

CONDITIONS WHEN RETURN/REPLACEMENT REQUESTS WILL NOT BE ACCEPTED

• Opened/used/altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

RETURNS POLICY

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

REFUNDS POLICY

Refunds are processed in a maximum of 10 days from the date on which NirogStreet receives returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. In case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or bank transfer will be made for which certain details need to be provided over email ([email protected]) the amount will be refunded back to the account from which it was paid within 5-7 working days. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

CANCELLATION POLICY

An order can be cancelled only up to the stage where it has not been dispatched. Once the order is dispatched, it cannot be cancelled. You will have to send us an email on [email protected] or call on +91-9319361976, before the order is dispatched, with reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order. You will be notified of the same via email/call.

CANCELLATION OF UNUSUAL ORDERS

There may be certain orders that NirogStreet cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order.

REFUNDS FOR CANCELLATION OF UNUSUAL ORDERS

Refunds are processed in a maximum of 3 to 5 working days from the date on which the order is canceled. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund will be made in your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

CUSTOMER CARE/GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: