New Delhi, April 13 (IANS) The government has redressed 7,000 Covid-19 related public grievances with an average disposal time of 1.57 days amid the fight against the novel coronavirus pandemic.
All the grievances were solved by April 12 with peak disposals of 1,315 grievances per day achieved on April 8 and April 9.
The ministries with maximum disposal rate are Ministry of External Affairs (1,625 grievances), Ministry of Finance (1,043) and Ministry of Labour (751 grievances).
Union Minister of Personnel, Public Grievances and Pensions, Jitendra Singh, was apprised about the development in a review meeting at his office here, which he joined for the first time since the nationwide lockdown was implemented to break the chain of Covid-19 transmission.
Singh had launched the National Monitoring Dashboard on Covid-19 grievances on April 1 through the portal https://darpg.gov.in. Circulars were issued to all Central ministries, departments and state governments regarding handling of public grievances received in CPGRAMS on Covid-19.
Daily reports on Covid-19 related public grievances were submitted to the Empowered Group 10, Prime Minister's Office, Empowered Group of Ministers and the Minister of State for Personnel, Public Grievances and Pensions from April 1, 2020.
In a meeting of the DoPT, DARPG and DoPPW through video conferencing regarding works done by the three departments in the wake of the Covid-19 outbreak, Singh told the officials and staff that "work should not suffer at all during this period" in the fight against the pandemic.
The minister expressed satisfaction that so far more than 71,000 persons have enrolled at the DoPT's e-learning platform (https://igot.gov.in) to combat Covid-19, which was launched last week, and about 27,000 candidates completed the course.
The target groups are doctors, nurses, paramedics, hygiene workers, technicians, auxiliary nursing midwives (ANMs), Central and state government officials, civil defence officials and various police organisations, among others.
The platform delivers curated, role-specific content to each learner at his place of work or home and to any device of his choice.
The iGOT platform is designed to provide training to around 1.50 crore workers and volunteers in the coming weeks.
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